Fuller Equine Practice

Terms of Business and a Guide to Fees

1.2 By registering with the FULLER EQUINE and/or asking us to provide treatment, you will be deemed to have accepted these terms.

1.3 These terms and conditions apply to the person registering with us, irrespective of whether you are the owner of the horse or not.

1.4 We reserve the right to terminate an account at any time with out obligation.

1.5 All calls are recorded for training and monitoring purposes. 

4.2 It is the responsibility of the client to ensure that the terms of their contract with the insurer are not infringed and that they have suitable cover.

4.3 In the event of on-going treatment, the practice will continue to send you monthly invoices. It is your responsibility to settle the invoices and forward them on to your insurance company.

4.4 Please note, no insurance form will be completed until your account is cleared in full.

4.5 Please read your policy carefully. It is important you understand what your policy does and does not cover.

5.2 Out of hours fee - if a horse is visited during a weekend, during a bank holiday, or outside of normal opening hours, an Out Of Hours visit fee charge is applied, which is at a higher rate than the standard visit charge.

5.3 Examination and Procedure Fees - various examination fees are applied, these fees are fixed. The type of examination fee applied depends of the type of examination carried out (e.g. colic, lameness etc.). The fee amounts are based on the usual time taken to carry out a particular type of examination. Procedure fees are also fixed fees and again are based on the amount of time taken to perform the procedure (e.g. teeth rasp, nerve block etc.) We reserve the right to apply additional professional charge for any procedure or examination that takes considerably longer than a standard examination, charge per minute.

5.4 Drugs and Dressings - the charge applied for drugs, dressings and other supplies are based on our suppliers charge to us. Accordingly, these charges may vary without notice.

5.5 Laboratory Fees - we charge for any laboratory work at a price charge to us by the relevant laboratory, plus VAT at the current rate. A procedural fee is applied for taking any samples which covers the cost of materials used, postage and interpretation. The charge for the laboratory services will be applied on our receipt of the invoice from the relevant laboratory.

6.2 A prescription review is required every 6 months for the supply of drugs for long term use. A veterinary surgeon must carry out a clinical examination of the animal in question prior to the prescription being issued or drugs supplied. We reserve the right to request a clinical examination of an animal more frequently if we feel this is necessary.

6.3 We kindly ask for 48 hrs notice for written and repeat prescriptions.

7.2 We reserve the right to ask for part or full payment prior to an out of hours call being made.